Kofi turned the phone face down. “Now, watch closely.” He pressed and held the Volume Up (+) button and the Power button simultaneously. Not for a second or two—for a full ten seconds.
Kofi looked at his grandfather. “Once I press Yes, all your photos, contacts, apps—gone. Only what came with the phone remains.”
Mr. Luthando squinted. “It looks like a hacker’s terminal.” How to Hard Reset ITEL P36
“It’s a new phone,” he said softly.
“Volume keys move the cursor. Power button selects,” Kofi instructed. He pressed twice until the blue bar highlighted Wipe data/factory reset . Kofi turned the phone face down
A thin progress bar appeared at the bottom of the screen. For ten seconds, the phone whirred silently. Then the screen returned to the main recovery menu.
The ITEL logo appeared—but this time it didn’t freeze. It glowed steadily for twenty seconds, then dissolved into a setup screen: Welcome. Select language. Kofi looked at his grandfather
The phone was reborn.