Provider Login: Fidelio Dental Insurance

He logged out of Dr. Ashford’s account. He cleared the console. He wiped the audit trail with a scrubber script he’d written last year for “maintenance purposes.”

This was day three. The system had rolled out “Fidelio Fortress,” a new security update that was supposed to eliminate fraud. Instead, it had eliminated Marco’s sanity. The update locked out every third-party vendor account. The official IT help desk in Arizona had a six-hour hold time. And in the meantime, 1,432 pending claims were rotting in his queue. fidelio dental insurance provider login

A pause. Three dots appeared. Then vanished. Then appeared again. He logged out of Dr

He hit Enter.

The fluorescent lights of the 24-hour cyber café buzzed softly, casting a sickly green glow on Marco’s face. It was 2:17 AM. Outside, the rain hammered against the corrugated tin roof of the Manila suburb. Inside, Marco nursed a cold cup of instant coffee and stared at a browser tab that held his entire week’s ransom. He wiped the audit trail with a scrubber

Dr. Ashford: You’re a saint, Marco. Or a madman. Mrs. Gableman sends her thanks. And her abscess.